As you know multilevel categorization enables you to flexibly design categorization, and to integrate the functions of auto suggest and content analysis in your applications. It is also available in various of applications, such as Service Requests. However you might be confused by the Subject and Reason sections which are both shown in the details assignment block. I will introduce you which configuration can enable either Subject or Reason.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
KBA , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-IC-BF-CAT , Categorization , CRM-IC-EMS-CAT , Categories , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ , Service Request , How To
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