2382789 - Application server fail to start after upgrade / Installation | SAP Knowledge Base Article

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2382789 - Application server fail to start after upgrade / Installation

Symptom

 After an upgrade / installation procedure, one or more servers fail to start.

The most common situation for which this document applies is where we have one instance running normally and this instance is ASCS or Central Instance (The one in which message server is running) and one or more presenting errors to initialize and work correctly. 

Upon checking the message server trace file (/usr/sap/<SID>/<instance>/work/dev_ms) the following entries are seen over and over: 

[Thr 01] MsSSetRelInfo: client ip.addr.from.client not compatible system/client (release: 7XX / 7YY, complvl: 0/0) 

Where:

7XX is the current kernel release of the message server

7YY is the current kernel release of the client trying to connect, in this case the application server with IP ip.addr.from.client 

Upon checking the dispatcher trace file (/usr/sap/<SID>/<instance>/work/dev_disp) from the affected application server, the following entries can be seen: 

*** ERROR => MsISnd2: not_attached [msxxi.c 1818]
***LOG Q0N=> DpSendToMs, MsSndName () [dpMessageSer 3706] 

And: 

***LOG Q1K=> MsIAttachEx: compatibility check failed, Kernel not compatible with system [msxxi.c 1031]
DpMsCheck: DpMsAttach failed (-1), retry msg server attach in 1 sec 

And: 

DpUpdateStatusFileWith: state=YELLOW, reason=Server in state STARTING


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Environment

SAP Netweaver release independent.

Product

SAP NetWeaver all versions

Keywords

KBA , BC-CST-STS , Startup Service , BC-CST , Client/Server Technology , Problem

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