2382175 - Wires Approvals Failing | SAP Knowledge Base Article

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2382175 - Wires Approvals Failing

Symptom

Customers attempting to approve wires with approval workflows are unable to approve due to an error message that states:

Failed to submit "Approved" decision for approval item with id xxxxxxxxx of type Wire Transfer with error "The decision could not be submitted because an error occurred while checking approval limits. Please contact the system administrator." (Error code: 30,143) Customers are unable to approve wire transactions.

A stack trace is also written to the Corporate Banking systemerr.log:

[10/20/16 17:58:12:847 EDT] 0000028f SystemOut O
[10/20/16 17:58:12:846 EDT] 0000028f DebugLog I WARNING : com.ffusion.services.approvals.ApprovalsService.submitDecisions: An error occurred while checking approval limits (in com.ffusion.services.approvals.ApprovalsService.submitDecisions: An error occurred while checking approval limits)
java.lang.NullPointerException
at com.ffusion.approvals.plugins.WiresPlugin.checkApprovalLimits(Unknown Source)
at com.ffusion.services.approvals.ApprovalsService.submitDecisions(Unknown Source)
at com.ffusion.csil.handlers.ApprovalsHandler.submitDecisions(Unknown Source)
at com.ffusion.csil.core.Approvals.submitDecisions(Unknown Source)
at com.ffusion.tasks.approvals.SubmitDecisions.process(Unknown Source)
at com.ffusion.jtf.taglib.process.doEndTag(Unknown Source)
at com.ibm._jsp._include_2D_approvepayments_2D_confirm._jspx_meth_ffi_process_2(_include_2D_approvepayments_2D_confirm.java:909)
at com.ibm._jsp._include_2D_approvepayments_2D_confirm._jspService(_include_2D_approvepayments_2D_confirm.java:456)
at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1694)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1635)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:113)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:965)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:508)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181) 

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Product

Sybase Corporate Online Banking 8.2

Keywords

CB, Corporate Banking, Wires, Approval, Failing, null , KBA , FS-OLB , SAP Online Banking , Problem

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