SAP Knowledge Base Article - Preview

2381490 - Error: No product version maintained / No data found using License Key tool - SAP ONE Support Launchpad

Symptom

  • Can't generating License Key
  • Can't renew maintenance certificates
  • Error:  No product version maintained
  • Cannot create license keys in Launchpad
  • Error:  No data found in /BKEY/CUST_APPL
  • Cannot edit existing system and license keys
  • Product name and version removed from existing system
  • System does not have any product name or version listed
  • There are no versions listed in the drop-down menu for system
  • Trying to edit the product name and version in the license key tool
  • Error: No product version maintained / No data found in /BKEY/CUST_APPL

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Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Product

SAP enhancement package 1 for SAP NetWeaver Application Server for Java 7.1

Keywords

smp , service marketplace , license key tool , , KBA , XX-SER-LIKEY , License keys for SAP systems , Problem

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