2380968 - Process instances with Adobe Interactive Forms tasks going to Failed status | SAP Knowledge Base Article

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2380968 - Process instances with Adobe Interactive Forms tasks going to Failed status


You have BPM process models, which have tasks configured to send Adobe Interactive Forms (offline forms).

These forms are ideally sent to the recipients and then sent back to BPM. The form then gets processed automatically by BPM and the process flow should continue.

You notice that BPM process instances are getting into Failed status, and the forms are not received by the users.

When you check the default traces (according to SAP KBA 1596214), the following uncommon errors might appear:

Exception in method 'readContent', paramter name=<path to XDP Adobe form file>, language=en, fallbackLanguage=en
at com.sap.kmc.spi.item.value.ContentImpl.handleExceptions(ContentImpl.java:193)
at com.sap.kmc.spi.item.value.ContentImpl.getStream(ContentImpl.java:168)
at com.sap.nwecm.rt.spifw.item.value.ContentFW.getStream(ContentFW.java:273)
at com.sap.nwecm.rt.apifw.item.value.BinaryHandle.getStream(BinaryHandle.java:119)
at com.sap.tc.fp.is.template.StoreAccessor.readContent(StoreAccessor.java:196)
at com.sap.tc.fp.is.template.StoreAccessor.getTemplate(StoreAccessor.java:90)
at com.sap.tc.fp.is.template.TemplateFactory.createTemplate(TemplateFactory.java:59)
at com.sap.bpem.forms.preprocessor.FormsPreprocessorBean.getFormTemplateForUiComponent(FormsPreprocessorBean.java:666)

The above exception is accompanied by the following one:
#BC-ECM-JAV-REP#sap.com/tc~kmc~store#C000C0A8B297003F00000003000032B4#275462050000000006#sap.com/tc~bpem~forms~ear#com.sap.netweaver.kmc.prometheus.core.dbmanagers.cm.nodes.DBNodesManager.ContentImpl.acquire()#SAP_BPM_Service#0#JTA Transaction :
0459#25E7075F960311E691870000106B37A4#25e7075f960311e691870000106b37a4##0#Galaxy 35 / Follower Worker#Plain##
NodeLookupCommand.execute() failed to lookup resource content.
com.sap.kmc.spi.db.commands.DBLookupCommandException: NodeLookupCommand.execute() failed to lookup resource content.
at com.sap.kmc.spi.db.commands.content.ContentLookupCommand.execute(ContentLookupCommand.java:89)
Caused by: com.sap.netweaver.kmc.prometheus.core.dbmanagers.cm.relations.DBRelationsManagerException: Exception in DBRelationsManager.selectBindings!
Caused by: com.sap.netweaver.kmc.prometheus.core.dbmanagers.cm.content.ContentNotFoundException: The content file with id - 3955664879623, for node - 3955664879618 doesn't exist!



  • SAP Business Process Management
  • SAP NetWeaver Application Server Java
  • Adobe Interactive Forms


SAP NetWeaver Application Server for Java 7.2 ; SAP NetWeaver all versions


parameter, aif, offlineforms , KBA , BC-BMT-BPM-DSK , Process Desk , BC-SRV-FP , Forms Processing , Problem

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