2379715 - Added License Keys for New Hardware Keys to Existing System, but License Keys Did Not Save - SAP ONE Support Launchpad | SAP Knowledge Base Article

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2379715 - Added License Keys for New Hardware Keys to Existing System, but License Keys Did Not Save - SAP ONE Support Launchpad

Symptom

  • Using FlexFrame licensing
  • Cannot get license keys to save
  • Why weren't license keys created
  • Cannot get any license keys to generate using license key tool
  • Launchpad will not generate nor save newly entered hardware keys
  • Why weren't license keys created after successful license key request
  • New License Key request submitted without errors, but no license key created
  • Submitted a large number of license key requests under a single system number
  • Submitted license key request without issues, but no license keys sere generated
  • Trying to add additional hardware and requesting new license keys without success
  • Added license keys to an existing system that has a large number of license keys and maintenance certificates

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Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Product

SAP Solution Manager 7.1

Keywords

keycodes , smp , , KBA , XX-SER-LIKEY , License keys for SAP systems , Problem

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