SAP Knowledge Base Article - Preview

2379404 - Choose the right Product, Installation and System for your Cloud incident in the SAP One Support Launchpad


It is important to select the right product, installation and system during the creation of a customer incident to receive the appropriate service level agreement (SLA) during incident processing.



  • SAP Support Portal
  • SAP ONE Support Launchpad


Create an incident, Choose Product, Choose Installation, Choose System, Contract Type, SLA Times, Incident Processing , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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