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2379365 - Portal Runtime Error on opening Universal Worklist

Symptom

You are getting a Portal Runtime Error on opening Universal Worklist.

uwl1.PNG

Following error is written in the default trace file (SAP KBA 1596214) corresponding to the exception ID:

Error: Exception ID:03:16_14/10/              570450

[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Application name : com.sap.netweaver.bc.uwl.ui
Component : pcd:portal_content/every_user/general/eu_role/com.sap.uwl.home_ws/com.sap.netweaver.bc.uwl.work/com.sap.netweaver.bc.uwl.uwl_page/com.sap.netweaver.bc.uwl.uwl_iview
Component class : com.sap.netweaver.bc.uwl.ui.UWLMain
User : <User ID>
    at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)
    at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:245)
...
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Failed to load Universal Worklist! Server side include of the application integrator failed!
   at com.sap.netweaver.bc.uwl.ui.UWLMain.redirectToWebDynpro(UWLMain.java:126)

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Environment

  • EP Release Independent
  • SAP NetWeaver
  • SAP Composition Environment

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for Java 7.1 ; SAP NetWeaver Application Server for Java 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Application Server for Java 7.1 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.03, EP 7.03, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5 Universal Worklist & Workflow, Universal Worklist - Administration, com.sap.netweaver.bc.uwl.ui, PortalRequestManager.handlePortalComponentException, Error in service call of Portal Component, com.sapportals.portal.prt.component.PortalComponentException , KBA , EP-BC-UWL , Universal Worklist , Problem

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