SAP Knowledge Base Article - Preview

2378624 - Error: Failed to load database information, in Crystal Reports when using Oracle instant client installed into SAP BusinessObjects server in Redhat Linux

Symptom

After installing Oracle instant client into SAP BusinessObjects server in Redhat Linux, viewing a Crystal reports document which is using Oracle data source will have an error as:
The viewer could not process an event. Error in File XXXXXX: Failed to load database information. [] ---- Error code:0 [CRWEB00000119]

CRError.JPG


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1 / 4.2
  • SAP Crystal Reports (CR) 2013 / 2016
  • Redhat Linux server
  • Oracle 11g / 12c

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

cr, rpt, ora, tns, tns_admin, crs, cre , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-BIP-INV , InfoView, BI launch pad , Problem

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