2378594 - Error: "Enterprise authentication could not log you on. Please make sure your logon information is correct." In AC tool - Solution manager 7.1 | SAP Knowledge Base Article

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2378594 - Error: "Enterprise authentication could not log you on. Please make sure your logon information is correct." In AC tool - Solution manager 7.1

Symptom

The following errors can be found in the ACTool logs' folder, generated after running the script :

  • "
    2016/10/04 10:04:53.811000|==| | |18764|   1| |||||||||||||||Could not find the property key 'boe.user'. Please check whether it is mandatory.
    2016/10/04 10:04:53.812000|==| | |18764|   1| |||||||||||||||Could not find the property key 'boe.password'. Please check whether it is mandatory.
    "
  • "
    'Enterprise authentication could not log you on. Please make sure your logon information is correct.'.
    |||||||||||||||console output:[ERROR]com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
    cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
    The server supplied the following details: OCA_Abuse exception 10496 at [.\exceptionmapper.cpp : 67]  42040 {}
    ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
    ....

 


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Environment

  • SAP Solution Manager 7.10
  • BusinessObjects BI Platfrom 4.x
  • AC Tool

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP Solution Manager 7.1

Keywords

BOE.Property, Registration, Authentication     , KBA , SV-SMG-DIA , Solution Manager Diagnostics , Problem

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