SAP Knowledge Base Article - Preview

2377005 - Portal runtime error in masthead area after a system upgrade

Symptom

After a system upgrade, Portal Runtime error occurs in Customer Theme Mashhead area,

mashhead error.png

In defaultTrace, you can find similar error as below:

[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of JSP Resource
Application name : com.sap.portal.navigation.<custom masthead name>

Component : pcd:portal_content/<Desktop>/frameworkPages<frameworkpage>/<Framework name>
Component class : com.sapportals.portal.navigation.HeaderiView
User : XXXXXXXX
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while running compiled JSP
 at PRT_jsp_WEB_2d_INF_jsp_HeaderiView_<XXXXXXXXXXXXXXXXXXXX>._doContent(PRT_jsp_WEB_2d_INF_jsp_HeaderiView_<XXXXXXXXXXXXXXXXXXXX>.java:2654)
 at PRT_jsp_WEB_2d_INF_jsp_HeaderiView_<XXXXXXXXXXXXXXXXXXXX>._service(PRT_jsp_WEB_2d_INF_jsp_HeaderiView__<XXXXXXXXXXXXXXXXXXXX>.java:335)


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Environment

  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Custom theme, Masthead, Portal Runtime Error, system update, system patching , KBA , EP-PIN-NAV , Navigation , Problem

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