2376062 - Error "The viewer could not process an event. Error in File <report name> : Failed to load database information. [] ---- Error code:0 [CRWEB00000119]" while trying to view a Crystal Report from BI Launchpad in BI 4.x | SAP Knowledge Base Article

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2376062 - Error "The viewer could not process an event. Error in File <report name> : Failed to load database information. [] ---- Error code:0 [CRWEB00000119]" while trying to view a Crystal Report from BI Launchpad in BI 4.x

Symptom

  • When trying to view a Crystal Reports file from BI Launchpad or CMC, the following error message is displayed:

The viewer could not process an event. Error in File <Report Name>: Failed to load database information. [CRSDK00000955] ---- Error code:0 [CRWEB00000119]

  • The report runs prefectly from Crystal Reports Designer, and uses OLE DB for Oracle database connection.

Read : Failed to load database information. [] ---- Error code:0 [CRWEB00000119]" while trying to view a Crystal Report from BI Launchpad in BI 4.x">more...

Environment

  • SAP BusinessObjects Business Intelligence platform 4.x
  • Oracle database connection
  • Linux / Unix / AIX
  • Crystal Reports 201x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

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