2374834 - SAP Contact Center compatibility with CRM Support Pack versions | SAP Knowledge Base Article

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2374834 - SAP Contact Center compatibility with CRM Support Pack versions

Symptom

  • You are running SAP Contact Center and would like to know what SAP CRM Support Packs are supported for the integration
  • What functionalities are supported with each release

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 2005
  • SAP Customer Relationship Management 4.0
  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 4.0 ; SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Support pack, Compatibility, CRM, Customer Relationship Management, Enhancement Packs, EHP1,  EHP2, EHP3, EHP4 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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