2374442 - "Error in File <reportname>.rpt: Failed to load database information." when running Crystal Reports based on Oracle | SAP Knowledge Base Article

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2374442 - "Error in File <reportname>.rpt: Failed to load database information." when running Crystal Reports based on Oracle

Symptom

  • Scheduling and Refreshing Crystal 2013/2016 reports both fail with "Error in File <reportname>.rpt: Failed to load database information."
  • In the log files the message "The database connector '%1' could not be loaded. The correct version of the database client for this database type might not be installed." is observed
  • Database connectivity can be established using the same driver through other tools such as sqlplus

Read .rpt: Failed to load database information." when running Crystal Reports based on Oracle">more...

Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1/4.2
  • Crystal Reports 2013/2016
  • Red Hat Linux Operating System
  • Oracle Reporting Database using Oracle OCI over Oracle Net Client

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

4.0, 12c, 11gR2, classic, middleware, drivers RHEL linux Suse 4.1 4.2 BI 4.x failed to load database information crystal report oracle client 32 bit 64 bit , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Reports Server , Problem

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