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2373602 - No valid license for ASE server / IQ server product error - SAP

Symptom

After upgrading your ASE to a newest version, you get the following "Could not bring ASE server up/start"

  • From ASE errorlog you see these messages:

 

kernel SySAM: Using licenses from: D:\Sybase\\SYSAM-2_0\licenses\SYBASE_ASE_DE.lic
kernel SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
kernel SySAM: License file does not support this version. ASE requires a license version of 2016.0526 or greater but only licenses for previous releases are available. If you are entitled to use this version of ASE then check for updates at the Sybase Product Download Center and regenerate and deploy your license updates.
kernel SySAM: License feature name: ASE_CORE
kernel SySAM: Application version > License version: 2016.0526 > 2015.1231
kernel SySAM: License search path: D:\Sybase\\SYSAM-2_0\licenses\SYBASE_ASE_DE.lic;
kernel SySAM: FLEXnet Licensing error:-21,126
kernel SySAM: For further information, refer to the Sybase Software Asset Management website at http://www.sybase.com/sysam
kernel There is no valid license for ASE server product. Installation date is not found or installation grace period has expired. Server will not boot.

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  • From IQ log you see these messages:

Failed to obtain license(s) for IQ_CORE feature from license file(s) or server(s).
Licenses exist for IQ, but a license containing the configured (PE=EE;LT=DT;AP=IQ) attributes could not be obtained. Verify that IQ is configured to use the correct type of license, and either reconfigure; or generate and deploy the desired license from the SAP Support Portal.
License file does not support this version. IQ requires a license version of 2017.0405 or greater but only licenses for previous releases are available. If you are entitled to use this version of IQ then check for updates at the SAP Support Portal and regenerate and deploy your license updates.
License feature name:  IQ_CORE
Application version > License version: 2017.0405 > 2014.02140
License search path:   /opt/sybase/IQ-16_0_SP11.08/SYSAM-2_0/licenses/license-iq.lic:/opt/sybase/databases/iq/prometeo/prometeoW/*.lic:
FlexNet Licensing error:-21,126


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Environment

  • SAP Adaptive Server Enterprise (ASE)
  • SAP IQ Server

Product

SAP Adaptive Server Enterprise 15.7

Keywords

SYBASE_ASE_DE.lic, 2016.0526 > 2015.1231, no valid license, SAP IQ , KBA , XX-SER-LIKEY-SYB , License Keys for Sybase Products , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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