2371824 - HTTP 404 error thrown when trying to promote objects with object security | SAP Knowledge Base Article

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2371824 - HTTP 404 error thrown when trying to promote objects with object security

Symptom

  • Issues promoting Crystal Reports (CR 2013) with object security in a BI 4.1 SP7.x on unix/RHEL landscape.
  • After choosing the objects (Crystal Reports CR) and dependencies (BusinessViews BV), and choosing to promote with security and picking object security, the promote step fails with a HTTP 404 Error as shown below -

    HTTP404Error.png
  • Based on the fiddler traces, you will see that this HTTP 404 is actually possibly a HTTP 500 error coming from the backend.
  • The end to end trace and found that the issue seems to be logged in CMC logs as follows - 

    CMS HOSTNAME:6400 could not be persisted because Could not open the file /FRSlocation/input/a_111/222/000/1234/lcm.cms.list-guid[xxxxx-yyyy-xxxxx-yyyy-zzzzzzzz].properties.

    com.crystaldecisions.sdk.exception.SDKServerException: Could not open the file /FRSlocation/input/a_111/222/000/1234/lcm.cms.list-guid[xxxxx-yyyy-xxxxx-yyyy-zzzzzzzz].properties.

    cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2

    detail:Could not open the file /FRSlocation/input/a_111/222/000/1234/lcm.cms.list-guid[xxxxx-yyyy-xxxxx-yyyy-zzzzzzzz].properties.

    The server supplied the following details: OCA_Abuse exception 6402 at [osca_fs_impl.cpp : 431]  46405 {/FRSlocation/input/a_111/222/000/1234/lcm.cms.list-guid[xxxxx-yyyy-xxxxx-yyyy-zzzzzzzz].properties} 
    at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:99)

     at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:124)
     at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepositoryObject.download(FileRepositoryObject.java:252)
     at com.crystaldecisions.sdk.occa.infostore.internal.RemoteFile.download_aroundBody4(RemoteFile.java:143)
     at com.crystaldecisions.sdk.occa.infostore.internal.RemoteFile.download(RemoteFile.java:1)
     at com.businessobjects.lcm.core.CMSLocal.getPropertiesFromFile(CMSLocal.java:967)
     at com.businessobjects.lcm.core.CMSManager.getPersistedCMSList(CMSManager.java:167)
     at com.businessobjects.lcm.core.CMSManager.persistCMS(CMSManager.java:156)
    ...

  • However upon checking the Promotion management (LCM) system, this FRS_location was not the current location on the (unix) servers. The File repository server (FRS) properties show that Filestore is currently pointed to a different FRS location.

Read more...

Environment

SAP BI 4.1 SP7 with Patches
RedHat Linux (RHEL) 6.6 (possible on all Supported operating systems)
Tomcat 7

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

4.1, 4.2, LCM, promote, object security, http, 404, 500, crystal reports, business views , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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