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2371780 - BISupportTool64.exe detected by virus scanner and BI Platform Support Tool client will not launch

Symptom

  • As of September 27, 2016 virus scanners may erroneously detect the file BISupportTool64.exe as virus Artemis!B109E1F00400 and quarantine the executable
  • As a result of this false positive detection and quarantine, the BI Platform Support Tool 2.0 client will not start successfully

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Environment

BI Platform Support Tool 2.0 Patch 5 (build 2.0.5.564 Sept 6, 2016 and older)

Keywords

false, positive, virus, error, failed, starting, start, install, installing , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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