2371719 - S-User ID Login Error: Sorry, we could not authenticate you. Try again. - SAP Support Portal/Launchpad | SAP Knowledge Base Article

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2371719 - S-User ID Login Error: Sorry, we could not authenticate you. Try again. - SAP Support Portal/Launchpad

Symptom

  • Cannot log into SAP
  • Issues with new S-User access to SAP
  • New password isn't working for S-User
  • New S-User initial password isn't working
  • S-User cannot log into SAP Support Portal
  • S-User cannot log in to the SAP Support Portal
  • Error: Sorry, we could not authenticate you. Try again.

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Environment

  • SAP Support Portal
  • SAP Service MarketPlace
  • SAP ONE Support Launchpad

Keywords

Support Portal, launchpad , sap one support launchpad , , KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , BC-IAM-IDS , Identity Authentication Service , Problem

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