2370713 - Error "connection error. [CrystalEnterprise.Sftp]: []" when scheduling to SFTP destination | SAP Knowledge Base Article

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2370713 - Error "connection error. [CrystalEnterprise.Sftp]: []" when scheduling to SFTP destination

Symptom

  • Scheduling reports to SFTP destination results in "connection error. [CrystalEnterprise.Sftp]: []" error.
  • In AdaptiveJobServer trace logs, the following error can be seen:
    • destination_sftp: exception caught while connecting to sftp server [xxx.xxx.xxx.xxx]. Details: [Error in sftp handshake].
  • Using 3rd party sftp client, such as sftp command on Linux, results in the following information:
    • > sftp -v user@xxx.xxx.xxx.xxx
      OpenSSH_6.2p2, OpenSSL 0.9.8j-fips 07 Jan 2009
      debug1: Reading configuration data /etc/ssh/ssh_config
      debug1: /etc/ssh/ssh_config line 20: Applying options for *
      debug1: Connecting to xxx.xxx.xxx.xxx [xxx.xxx.xxx.xxx] port 22.
      debug1: Connection established.
      ...
      debug1: Enabling compatibility mode for protocol 2.0
      debug1: Local version string SSH-2.0-OpenSSH_6.2
      ssh_exchange_identification: read: Connection reset by peer
      Couldn't read packet: Connection reset by peer

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Environment

SAP BusinessObjects Business Intelligence (BI) platform 4.1 Support Package 6 or later
SAP BusinessObjects Business Intelligence (BI) platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Xi 31 bi4 bi41 bi4.0 bi4.1 3.1 4.x XI31 42 bi42 bi4.2 4.2 Bobje BOBJ BOBI BIP SFTP Secure FTP destination schedule dest SSH SSL TLS secure sftp secured fingerprint finger print pub publication protocol ssh1 ssh2 fail error crystalenterprise.sftp FWM 02024 [CrystalEnterprise.Sftp]: []  [Error in sftp handshake] SFTP Schedule slow MD5 handshake hand shake connection reset peer , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

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