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2370419 - EEM Status 509 - EEM Dashboard(s) have grey values / icons - SAP Solution Manager 7.1

Symptom

- EEM (End-User Experience Monitoring) Returns Status / Error 509 in Dashboard / UI

- EEM Dashboard has grey values / icons / metrics

- EEM scripts not getting deployed


The following Error can also be seen in the Robot logs:

[Thread[EEM/ictconf_ines_cristal/1,5,EEM_SCHEDULER:ExecTG]] Error com.sap.smd.eem.executor.XmlExecutor.iteration Script execution aborted
[EXCEPTION]
com.sap.smd.eem.executor.ExecutorException: result status reaches threshold (FAILED)
at com.sap.smd.eem.executor.XmlExecutor.runStep(XmlExecutor.java:217)
at com.sap.smd.eem.executor.XmlExecutor.iteration(XmlExecutor.java:44)
at com.sap.smd.eem.executor.AbstractExecutor.run(AbstractExecutor.java:205)
at com.sap.smd.eem.agelet.EEMAction.doRun(EEMAction.java:130)
at com.sap.smd.eem.agelet.AbstractEEMAction.run(AbstractEEMAction.java:61)
at com.sap.smd.eem.agelet.Scheduler$RunnerAdapter.run(Scheduler.java:171)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
at com.sap.smd.server.util.concurrent.PooledExecutor$

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

 

Product

SAP Solution Manager 7.1

Keywords

EEM End User Monitoring Returns Status 509 or Grey , KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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