2370149 - Configure CA Introscope - EM introscope is offline - http status code 401 | SAP Knowledge Base Article

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2370149 - Configure CA Introscope - EM introscope is offline - http status code 401

Symptom

In the Basic Configuration, the Enterprise Manager status is red (offline) however the Introscope Enterprise Manager process is up and running correctly at OS level. The defaultTrace.rfc file of the Solution Manager JAVA stack shows the following error to contact the EM:

#1.5#00163E11ED47004F000001C900006CB500053D1A9743AA48#1474559299791#com.sap.smd.introscope.em.rest.EmRestGateway#sap.com/tc~smd~managedsetup_ws#com.sap.smd.introscope.em.rest.EmRestGateway.test
#SM_INTERN_WS#6801##00163E11ED471ED6A09B716134C52205#0AAF111F664957E3FD43012200000000-0#57E1955B6ED06629E1000000C61381C1#SAPEngine_Application_Thread[impl:3]_0##0#0#Error##Java###
Error accessing to Enterprise Manager: EM_HOST@6001
[EXCEPTION] {0}#1#com.sap.smd.introscope.em.IntroscopeException: http status code 401

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Environment

  • SAP Solution Manager 7.10
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

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