2370108 - FLEXnet Licensing error:-9,57 in Linux on VMware ESXi - SAP ASE | SAP Knowledge Base Article

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2370108 - FLEXnet Licensing error:-9,57 in Linux on VMware ESXi - SAP ASE

Symptom

  • Invalid hostid
  • Linux in VMware ESXi
  • sysamcap
  • The ASE errorlog reports the message below:

    SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
    SySAM: The hostid of this system does not match the hostid
    SySAM: Invalid host. The hostid of this system does not match the hostid specified in the license file. Unserved licenses
    can only be used on the host for which the license was generated. If the license is intended for use on this machine then
    you need to check-in the license and regenerate it using the host id for this machine.
    SySAM: The hostid of this system does not match the hostid
    SySAM: specified in the license file.
    SySAM: License feature name: ASE_CORE
    SySAM: License hostid: PARTITION-ID=000C29CAA9F7
    SySAM: License search path: /.../SYSAM-2_0/licenses/SYBASE.lic:/.../SYSAM-2_0/licenses/SYBASE_ASE_DE.lic:/../SYSAM-2_0/licenses/SYBASE_ASE_XE.lic:/../SYSAM-2_0/licenses/license_in_use.lic:
    SySAM: FLEXnet Licensing error:-9,57
    SySAM: For further information, refer to the Sybase Software Asset Management website at http...
    There is no valid license for ASE server product. Installation date is not found or installation grace period has expired.
    Server will not boot.

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Environment

  • SAP Adaptive Server Enterprise 15.5
  • SAP Adaptive Server Enterprise 15.7
  • SAP Adaptive Server Enterprise 16.0 SP01 and lower
  • SAP IQ 16.0
  • SAP Replication Server 15.7
  • VMware ESXi 5.x
  • VMware ESXi 6.x

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; SAP IQ 16.0 ; SAP Replication Server 15.7 ; Sybase Adaptive Server Enterprise 15.5

Keywords

SYSAM, hostid, sub-capacity, subcapacity, VM console, partition, root, physical level, machine level, SYBASE_SAM_CAPACITY, .lic, cores, sysamcap MACHINE,  partititioned, cores at partitioned level , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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