2370006 - Software Update Manager (SUM) Error in phase FILL-REMOTE-PROFILE-PROPS | SAP Knowledge Base Article

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2370006 - Software Update Manager (SUM) Error in phase FILL-REMOTE-PROFILE-PROPS

Symptom

Software Update Manager (SUM) fails in the step FILL-REMOTE-PROFILE-PROPS with the below error: (Logfile : <Path to SUM>/SUM/sdt/log/SUM/FILL-REMOTE-PROFILE-PROPS_XX.LOG)

Sep 15, 2016 12:56:49 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InfoRetrieverException: Sap control instance not found for host $(0) and instance $(1) <physical hostname> <instance number>


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Environment

Update/Upgrade of NW JAVA or Dual stack with Software Update Manager (SUM).
The SAP system is configured to run on the virtual hostname in place of the physical hostname.

Keywords

FILL-REMOTE-PROFILE-PROPS, com.sap.sdt.tools.sysinfo.InfoRetrieverException, $(0), $(1), "Sap control instance not found for host" , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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