2368753 - Limitation of opt-in IVR | SAP Knowledge Base Article

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2368753 - Limitation of opt-in IVR

Symptom

Opt-in IVR is not working when a call is routed to opt-in enabled queue after landing to a queue without opt-in defined.


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Environment

SAP Contact Center

Product

SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition all versions

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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