SAP Knowledge Base Article - Preview

2366829 - Getting error: Neither 'server' nor 'client' jvm.dll was found at JRE_HOME while installing the tomcat service manually

Symptom

The Tomcat service is not appearing in the Central Configuration Manager (CCM) and does not appear in Windows Services after upgrade/downgrade to a Patch or Support Pack.

If we manually try to add the service fails with below error:

D:\Program Files (x86)\SAP BusinessObjects\tomcat\bin>service.bat install BOEXI40Tomcat

Neither the JAVA_HOME nor the JRE_HOME environment variable is defined
Service will try to guess them from the registry.
Installing the service 'BOEXI40Tomcat' ...
Using CATALINA_HOME: "D:\Program Files (x86)\SAP BusinessObjects\tomcat"
Using CATALINA_BASE: "D:\Program Files (x86)\SAP BusinessObjects\tomcat"
Using JAVA_HOME: ""
Using JRE_HOME: ""
Warning: Neither 'server' nor 'client' jvm.dll was found at JRE_HOME.
Using JVM: "auto"


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP2 patch2
  • Tomcat 8
  • Windows 2012 Server

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

tomcat, service, missing, Neither, 'server' nor 'client', jvm.dll, JRE_HOME. , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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