2364928 - Enabling HTTPS in SAP HANA Studio returns error 'sapstartsrv service not started' | SAP Knowledge Base Article

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2364928 - Enabling HTTPS in SAP HANA Studio returns error 'sapstartsrv service not started'

Symptom

You enabled HTTPS for secure communication in SAP HANA and now you are experiencing some - if not all - of the following symptoms:

  • The HANA system shows yellow status in the Systems View of the SAP HANA Studio with error 'sapstartsrv' service not started. This indicates that sapstartsrv cannot be reached.

error.PNG

  •  The sapstartsrv service is missing in the Services section of the Landscape tab:

 sapstartsrv_missing.PNG

  • Functions Start System, Stop System, and Restart System are no longer available in the SAP HANA Studio:

 start_stop_restart.PNG

  • The Error Log View of the SAP HANA Studio shows a SAPControl request failed message with the following error:

 ab2_unable to find valid certification path to requested target_2.PNG

  • The OS console shows that sapstartsrv is using a PKI certificate. You can confirm this by executing command openssl s_client -connect <host>:50014

 ab2_console_pki_cert.PNG

  • Additionally, errors like the following confirm that this type of certificate is not valid for SSL secure communication:

 error_27.PNG


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Environment

HANA Database (Revision/SPS independent)

SAP HANA Studio (Revision independent)

Keywords

SAP HANA Studio, SAP Start Service Logon, SAPControl, HTTPS, sapstartsrv , KBA , HAN-STD-ADM-DBA , SAP HANA Studio (Eclipse) Admin Tooling , HAN-DB , SAP HANA Database , Problem

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