SAP Knowledge Base Article - Preview

2364865 - Portal Administration pages are blank after system upgrade or patching

Symptom

  • You have upgraded, applied a support pack upgrade or patched your Netweaver system and the Content Administration, User Administration, Portal display etc. catalogues no longer open
  • The following error or similar can be observed under the server Default Trace files:
    "#EP-PIN-PRT#tc~epbc~prtc~api#C0000A01017F00460000000E000006EC#3928150000000004#sap.com/irj#com.sap.portal.prt.request.pom#Administrator#3##53FF5629761711E6AC640000003BF056#554f761b761711e6cee40000003bf056##0#Thread[HTTP Worker [@1621596553],5,Dedicated_Application_Thread]#Plain##
    [PortalNode.fireEventOnNode.toEventListener] event=onNodeReadyEvent, target=pcd:portal_content/every_user/general/defaultAjaxframeworkContent/com.sap.portal.contentarea, operation failed for com.sap.portal.prt.pom.PortalNode@53eae36f
    [EXCEPTION]
    java.lang.NullPointerException
    at java.util.Hashtable.put(Hashtable.java:459)"
  • You receive a blank screen similar to the below:
    blank-portal-content1.png
  • This blank screen will appear for most or all tabs available inside of your Portal

Read more...

Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

migration, sum, upgrade, deploy, controller, dc, ep, portal, empty, white, screen, exception, administrator, administration, admin, sys, laf, theme , KBA , onnodereadyevent , fireeventonnode , EP-PIN-NAV , Navigation , EP-PIN-AI , Application Integration , EP-PIN-PRT , Portal Runtime , EP-PIN-GPA , GPAL repositories , EP-PIN-MIG , Portal upgrades issues (6.4 / 7.0 to 7.3 / 7.4) , EP-PIN-DESK , Portal Desktops , Problem

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