2364651 - Active X Proxy (PhoneATLProxy.exe) crash upon closing CDT | SAP Knowledge Base Article

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2364651 - Active X Proxy (PhoneATLProxy.exe) crash upon closing CDT

Symptom

  • You are running CDT, but after closing the Terminal component crashes with the following errors:
    • General:
      Faulting application name: PhoneATLProxy.exe, version: 7.0.1405.230, time stamp: 0x568b91e6
      Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
      Exception code: 0xc0000374
      Fault offset: 0x000ce753
      Faulting process id: 0xa38
      Faulting application start time: 0x01d208cd681bdb8c
      Faulting application path: C:\Program Files (x86)\SAP\ContactCenter\Terminal\PhoneATLProxy.exe

    • Details:
      crash.png

  • This issue happens when the Auto-Update feature is enabled

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Environment

SAP Contact Center

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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