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2364580 - Introscope Push of EM 9.5.6.0 fails with error "File not found"

Symptom

The Introscope Push service of an Enterprise Manager 9.5.6 is not running. In the System Monitoring, the metrics which are delivered by the Introscope Push are grey. The Introscope Push extractor in the Alerting Framework shows that it was never executed, the 'Last Update' shows only '00.00.0000 00:00:00'. The following picture describes the Introscope Push extractor in the Alerting Framework.

alerting_framework.png

Finally, the IntroscopeEnterpriseManager.log or SAPDpcPush.log shows the following errors:

19/07/16 05:31:52 AM PDT [ERROR] [Manager.SapPush] File not found: /usr/sap/SMD/SMDA98/SMDAgent/applications/com.sap.smd.agent.application.e2emai_7.20.2.0.20160323062409/lib/agelet~e2emai_api.base.jar
19/07/16 05:31:52 AM PDT [ERROR] [Manager.SapPush] File not found: /usr/sap/SMD/SMDA98/SMDAgent/applications/com.sap.smd.agent.application.e2emai_7.20.2.0.20160323062409/private/lib/agelet~e2emai_core.base.jar
19/07/16 05:31:52 AM PDT [ERROR] [Manager.SapPush] File not found: /usr/sap/SMD/SMDA98/SMDAgent/applications/com.sap.smd.agent.application.wsclients_7.20.2.0.20160323062249/lib/agelet~wsclients_api.base.jar

 

 


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Environment

  • SAP Solution Manager 7.1 or 7.2
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

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