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2363269 - Dump GETWA_NOT_ASSIGNED in CL_IM_AI_IM_MAIL_FORMS in SolMan system

Symptom

In your Solution Manager system you can find in ST22 short dump

Category ABAP Programming Error
Runtime Errors GETWA_NOT_ASSIGNED
ABAP Program CL_IM_AI_IM_MAIL_FORMS========CP
Application Component SV-SMG-SUP

Short text
Field symbol has not yet been assigned.

What happened?
Error in the ABAP Application Program

The current ABAP program "CL_IM_AI_IM_MAIL_FORMS========CP" had to be
terminated because it has
come across a statement that unfortunately cannot be executed.

in the following cases :

  • When creating an incident from a managed system, you get this error message in the Solution Manager system:

2016-09-13_10-20-41.jpg

"Because of error 513, no message was created in Support Desk System." Technical error message number is BCOS005 .

  • Job SM:REFRESH MESSAGE STATUS that runs program AI_CRM_IM_UPDATE_FROM_SAP is canceled
  • Job SM:ITTM_SET_OVERDUE_STATUS running program AI_CRM_PROCESS_SLA is canceled

Read more...

Environment

  • SAP Solution Manager 7.1 and 7.2 

Product

SAP Solution Manager 7.1

Keywords

Error 513, BCOS005, BACK RFC , Mail Form, REFRESH MESSAGE STATUS, AI_CRM_IM_UPDATE_FROM_SAP, ITTM_SET_OVERDUE_STATUSAI_CRM_PROCESS_SLA , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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