2362725 - IO EXCEPTION SSO SERVER RESPONSE CODE OF ERROR: 401 and events.log is 0 bytes - Agentry / SMP 3.0 | SAP Knowledge Base Article

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2362725 - IO EXCEPTION SSO SERVER RESPONSE CODE OF ERROR: 401 and events.log is 0 bytes - Agentry / SMP 3.0

Symptom

  • Restarted server multiple times + killing all the runaway process to make it work
  • The SAP Mobile Platform Server ( SMP 3.0 ) reached max process twice in a day
  • There are multiple threads getting opened and the server seems to not allow users to login
  • The server machine has plenty of memory left and the SMP 3.0 does not show memory failure
  • The log files are empty and not properly showing the problem of the system - see example picture below:
    aa.png
  • SAP Mobile Platform 3.0 error stating the following:
    "11:14:05#0-500#INFO#System.out###Agentry com.mnet.sap.wm621 Worker Thread#########User::getClientDeviceLanguage::Property: <<user.client.Language>> not found, returning empty string |
    2016 08 30 11:14:05#0-500#INFO#System.out###Agentry com.mnet.sap.wm621 Worker Thread#########User::getClientDeviceLanguage::Property: <<user.client.Language>> not found, returning empty string |
    2016 08 30 11:14:05#0-500#INFO#System.out###Agentry com.mnet.sap.wm621 Worker Thread#########User::rethrowException::Exception caught: Could not login user - IO Exception SSO server response code of error: 401 |
    2016 08 30 11:14:05#0-500#INFO#System.out###Agentry com.mnet.sap.wm621 Worker Thread#########User::rethrowException::COM.SYCLO.AGENTRY.BUSINESSLOGICEXCEPTION: COULD NOT LOGIN USER - IO EXCEPTION SSO SERVER RESPONSE CODE OF ERROR: 401"

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Environment

SAP Mobile Platform 3.0 (SP10 PL06)

Product

SAP Mobile Platform 3.0

Keywords

"SMP 3.0 running out of memory", "SMP 3.0 producing too much threads", "SMP 3.0 not allowing users to sync", "SMP 3.0 does not work" , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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