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2361785 - Software Update Manager (SUM) fails in the step: CHECK-QUEUE with the error: Could not verify the license for product Maintenance

Symptom

Software Update Manager (SUM) fails in the step CHECK-QUEUE with the below error: (Logfile: <Path to SUM>/SUM/sdt/log/SUM/CHECK-QUEUE.LOG)

Jun 8, 2016 12:33:36 PM [Error ]: com.sap.engine.services.jmx.exception.JmxConnectorException: Unable to connect to connector server.
Jun 8, 2016 12:33:36 PM [Error ]: msg.j2ee.tools.sysInfo.licensing.011 <hostname> 5<XX>04 Administrator
Jun 8, 2016 12:33:36 PM [Error ]: Could not verify the license for product Maintenance.
Jun 8, 2016 12:33:36 PM [Info ]: Overall validation message : Could not verify the license for product Maintenance.
msg.j2ee.tools.sysInfo.licensing.011 <hostname> 5<XX>04 Administrator
com.sap.engine.services.jmx.exception.JmxConnectorException: Unable to connect to connector server.
com.sap.engine.services.jndi.persistent.exceptions.NoPermissionException: Exception during getInitialContext operation. Wrong security principle/credentials. [Root exception is com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.]
com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.
com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.


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Environment

SWITCH Upgrade of NW JAVA 7.0x systems with SUM

Keywords

com.sap.engine.services.jmx.exception.JmxConnectorException, msg.j2ee.tools.sysInfo.licensing.011, Could not verify the license for product Maintenance , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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