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2361746 - IQ Cockpit on windows service records the error in the event log

Symptom

IQ Cockpit process to be started from the Windows Service has the following process tree.
IQ Cockpit will start the iqsrv16.exe via the findiqver.exe to get the IQ version.

+ cockpitsvc.exe
+--+ cmd.exe
   +--+ findiqver.exe
      +--- iqsrv16.exe

In this case, the version dialog of iqsrv16.exe will be recorded in the Windows Event as the following error.

Event Log Table
---------------

Level Date and Time Source Event ID Task Category
Error 2016/08/25 15:11:48  IQ 16.0 2 None
Error 2016/08/25 15:11:47 IQ 16.0 2 None

Event Log Detail
---------------
Log Name:      Application
Source:        IQ 16.0
Date:          2016/08/25 15:11:48
Event ID:      2
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxxxxxxxxxxxxxxxx
Description:
The description for Event ID 2 from source IQ 16.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

SAP IQ/16.0.110.2014/10214/P/sp11/MS/Windows 2003/64bit/2015-11-23 12:53:55

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="IQ 16.0" />
    <EventID Qualifiers="0">2</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-25T06:11:48.000000000Z" />
    <EventRecordID>67065</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxxxxxxxxxxxxxxxxxxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SAP IQ/16.0.110.2014/10214/P/sp11/MS/Windows 2003/64bit/2015-11-23 12:53:55</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        IQ 16.0
Date:          2016/08/25 15:11:47
Event ID:      2
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxxxxxxxxxxxxxxxx
Description:
The description for Event ID 2 from source IQ 16.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

16.0.0.2014

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="IQ 16.0" />
    <EventID Qualifiers="0">2</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-25T06:11:47.000000000Z" />
    <EventRecordID>67064</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxxxxxxxxxxxxxxxxxxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data>16.0.0.2014</Data>
  </EventData>
</Event>


Read more...

Environment

  • SAP IQ 16.0
  • IQ Cockpit Server
  • Windows Server 2008 R2 and Windows Server 2012

Product

SAP IQ 16.0

Keywords

KBA , BC-SYB-IQ , Sybase IQ , Problem

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