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2361719 - Web Intelligence Processing Server crashes and creates core file

Symptom

The Web Intelligence Processing Server (WIPS) crashes and produces core files several times per day. Sometimes the error "An error occurred while calling 'openDocument' API. (ERR_WIS_30270)" is displayed.


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Environment

  • SAP BusinessObjects Business Intelligence Platform BI 4.x
  • Linux (reported on multiple versions of Linux)
  • Single Server or Clustered Environment
  • Network Attached Storage (NAS) / Network File System (NFS) / Storage Area Network (SAN)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

core dump crash gdb dbx wips webi san nfs nas change process id pid random occassionally frequently , KBA , BI-RA-WBI-BE , Back End/Server , Problem

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