2358597 - Synchronization slower or not working/hangs in SMP 3.0 for Syclo Agentry application - SMP 3.0 SP10 PL06 and earlier | SAP Knowledge Base Article

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2358597 - Synchronization slower or not working/hangs in SMP 3.0 for Syclo Agentry application - SMP 3.0 SP10 PL06 and earlier

Symptom

  • Facing a critical problem with SAP mobile SAP/Syclo application synchronizations using SAP Mobile Platform 3.0
  • The synchronization hangs when the user activity is high with about 1000 users
    • The company performed several checks for Hardware HW (CPU and Memory) and usage 
    • Results of analysis seems to be ok for both SAP Mobile Server and ERP back-end side
  • With low user activity the synchronizations requires 2-3 minutes, with about 100 users the synchronization requires more than 20 minutes or it doesn't work at all
  • SAP BASIS see that a single call on the back-end side is fast (few seconds) but a lot of time is spent in SAP Mobile Platform 3.0
    • The IT team already analyze the network and everything seems to be ok
    • The IT team also applied the last SMP patch but the problem persists
    • The IT team expects some bottlenecks on the SAP Mobile Platform Server

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Environment

SAP Mobile Platform 3.0 SP 10 PL06

Product

SAP Mobile Platform 3.0

Keywords

KBA , MOB-ONP-COR , SAP Mobile On Premise Core Services , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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