2357623 - How to access incidents from before August 2016 that were created in the legacy incident application - SAP ONE Support Launchpad | SAP Knowledge Base Article

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2357623 - How to access incidents from before August 2016 that were created in the legacy incident application - SAP ONE Support Launchpad

Symptom

  • Search for legacy incidents
  • Incidents not visible anymore
  • Cannot see old messages prior to 2016
  • Incidents from before August 15, 2016
  • Access old incidents not created in Launchpad
  • Search for incidents that were closed prior to January 1, 2014
  • How to access old incidents created in the old SAP Support Portal

Read more...

Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Keywords

Legacy application, Legacy incidents, 15.08.2016, message , KBA , legacy incident , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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