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2357198 - Self created users cannot login

Symptom

We have users requesting an account on LMS via our native URL: https://customer.plateau.com/learning/user/nativelogin.jsp > Add new

new_user.PNG

They receive their credentials but cannot login:

Please report the following error to your system administrator:

com.plateausystems.elms.util.helper.ElmsFinderException: not found record
	at com.plateausystems.elms.bo.i18n.impl.I18nServiceImpl.getPreferencesVOX(I18nServiceImpl.java:1282)
	at com.plateausystems.elms.bo.i18n.impl.I18nServiceImpl.getUserPreferencesVOX(I18nServiceImpl.java:149)
Caused by: com.plateausystems.elms.util.helper.ElmsNoRecordFoundException: No active Locale found for = : English (United Kingdom) for user : username and type : S


We can find them in LMS > Users but we get the same error when we try to proxy as them.

Resetting the password does not solve the issue.

This does not happen to all users requesting an account and we cannot find a pattern for the affected users.

Read more...

Environment

Learning Management System (LMS)

Product

SAP ERP 6.0

Keywords

user created account, self created users, No active Locale found for,  , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

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