SAP Knowledge Base Article - Preview

2354914 - BI 4.1: Request processing failed XLS 000009 error occurs when opening SAP Dashboards reports on iPad which language is set to Turkish

Symptom

  • Users with Turkish language setting on iPad are getting "Request processing failed. (XLS 000009)" error message when opening any SAP Dashboards in SAP BI mobile application on iPad.
  • For all other users no errors occur e.g.: with Spanish, English or Italian language settings work fine.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Dashboards 4.1
  • SAP BI mobile application 6.3.11 Build 2(537657)

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Mobile 6.0.0 for Android ; SAP BusinessObjects Mobile 6.0.0 for iOS

Keywords

bi, bo, dashboards, xcelsius, ipad, bi mobile application, app, 4.1, android, ios, error, request processing failed, xls 000009, turkish, language, open, query result error , KBA , BI-RA-XL-MOB , Dashboards Mobile , Problem

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