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2354774 - Portal Runtime Error in Masthead

Symptom

On logging into the portal, you are getting Portal Runtime Error in Masthead.

mast.PNG

 

On analyzing the trace file with the exception id, folowing errors are getting logged :

 

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of JSP Resource

Application name : com.sap.portal.navigation.afp.masthead

Component : <PCD Path of Masthead Iview>

Component class : com.sap.portal.navigation.afp.Masthead

..........................................

Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while running compiled JSP

    at PRT_jsp_WEB_2d_INF_jsp_Masthead_109434650_1387128874000_1387129422398._doContent(PRT_jsp_WEB_2d_INF_jsp_Masthead_109434650_1387128874000_1387129422398.java:367)

    at PRT_jsp_WEB_2d_INF_jsp_Masthead_109434650_1387128874000_1387129422398.service(PRT_jsp_WEB_2d_INF_jsp_Masthead_109434650_1387128874000_1387129422398.java:30)

    at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308

..........................................

Caused by: java.lang.ClassCastException: class com.sap.portal.navigation.afp.MastHeadBean:WCE_PRIVATE_CL_sap.com/

com.sap.portal.navigation.afp.masthead@com.sap.engine.boot.loader.ResourceMultiParentClassLoader@63dec442@alive incompatible with class com.sap.portal.navigation.afp.MastHeadBean:

WCE_PRIVATE_CL_sap.com/ com.sap.portal.navigation.afp.masthead@com.sap.engine.boot.loader.ResourceMultiParentClassLoader@397cb517@alive

..........................................

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • EP Release Independent
  • SAP NetWeaver
  • SAP Composition Environment

Product

SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.03, EP 7.03, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, masthead, ajax, classic, exception, runtime, standard. custom, afp, com.sap.portal.navigation.afp.masthead, java.lang.ClassCastException , KBA , EP-PIN-NAV , Navigation , EP-PIN-PRT , Portal Runtime , Problem

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