2354116 - SAP Lumira reports downloaded via BI LaunchPad and CMC are corrupted; size 0KB | SAP Knowledge Base Article

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2354116 - SAP Lumira reports downloaded via BI LaunchPad and CMC are corrupted; size 0KB

Symptom

In BI LaunchPad, when righ-clicking on Lumira document and clicking 'Download', the document downloaded is 'empty' - size of the document is 0KB and it cannot be opened in SAP Lumira Desktop (LD). This behaviour affects all Lumira documents; note - Lumira documents can be viewed on SAP Lumira Server for BI Platform (LS4BIP), the problem only occurs when downloading via BI LaunchPad and CMC.

The following error message appears when the document is opened in SAP Lumira Desktop:

Unrecognized document format. This document may be corrupted <PATH>\DOCUMENT.lums. (HDB 00053)

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1 Service Pack 5 Patch 10
  • SAP Lumira Server for BI Platform 1.30
  • Tomcat 7.0.63/2.4.16
  • Windows Server 2008
  • Clustered environment with multiple (4) nodes; multiple (2) Tomcat nodes

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

KBA , BI-LUM-SRV-BIP , SAP Lumira Server for BI Platform , Problem

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