2353899 - SAP CRM WebUI: Duplicated entries are displayed for the same Position or Organization in a Business Role | SAP Knowledge Base Article

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2353899 - SAP CRM WebUI: Duplicated entries are displayed for the same Position or Organization in a Business Role

Symptom

  1. Business role is assigned to one or more different positions or Organizational units in organizational model (T-code:PPOMA_CRM) and it is found that duplicated entries are displayed for the same business role when trying to login to SAP CRM WebUI.

    1Capture.PNG

    The business role with name " lijin ZSAPCCS IC Agent " has been assigned to 3 positions "Inbox Group ", "Bruce position" and "Sub Sales Employee". 

    2 Capture.PNG

    Hence it is correct that system should show business role on logon screen like following.  

       lijin ZSAPCCS IC Agent
          .SAP Sales BCM - Inbox Group
          .Sales areas - MAG Sales Organization - Bruce position
          .Sub Sales Dept - Sub Sales Employee

    The problem is that there are duplicated entries for the same position "SAP Sales BCM - Inbox Group" as shown above.

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA, Note, SAP, CRM, WUI, framework, Interaction center, IC, frame work, Infotype, Detail object, Enhanced object description, wui, crm_ui, ppoma_crm , KBA , CA-WUI-ROL , Roles Management , CA-WUI , WebClient UI , Problem

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