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2352172 - SUM fails in step "REGISTER-SERVICE" while registering service for additional application server

Symptom

During the downtime in step Register-Service, SUM fails to register the service for additional application server with below error:

REGISTER-SERVICES_XX.LOG
==================================================================================
Aug 6, 2016 5:51:40 AM [Info  ]: Registering service of instance <instance name> with new profile <full path to profile>.
Aug 6, 2016 5:51:40 AM [Info  ]: Registering sapcontrol service using saphostagent for host <hostname>, instance number <instance number> with start profile <full path to profile>
Aug 6, 2016 5:52:01 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException: Error while trying to register the service of the instance <instance number> located on host <hostname>.
com.sap.sdt.hostctrl.client.SapHostControlException: null
com.sap.sdt.hostctrl.client.SapHostControlException
com.sap.sdt.hostctrl.OperationExceptionFault: Command execution failed.
===================================================================================


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Environment

  • Software Update Manager
  • Java Upgrade

Product

SAP NetWeaver 7.4 ; SAP NetWeaver 7.5

Keywords

register;service;sum;software update manager; application server; saphostagent; command execution failed; register-service; upgrade; java; SL UI; , KBA , sum , register-service , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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