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2352112 - Enterprise Manager is offline in Basic Configuration due to error 'com.sap.smd.introscope.em.IntroscopeException: http status code 404'

Symptom

  • Error "http status code 404" in the defaultTrace.rfc file of the Solution Manager JAVA stack
  • The full error is:

#1.5 #005056BC452C0081000010660000061400052BEF06BF03F3#1455680493913#com.sap.sup.admin.wily.jdbc.EMOverview##com.sap.sup.admin.wily.jdbc . EMOverview.getQueryEMgrs(false,false)####183E54BDD3EA11E5AC360000001EBC2A#183e54bdd3ea11e5ac360000001ebc2a-0#183e54bdd3ea11e5ac3600 0 0001ebc2a#Thread[ExRun:default_1,10,default:ExecTG]##0#0#Error##Plain###All configured Enterprise Managers are offline - check configuration.#

#1.5 #005056BC452C0081000010710000061400052BEF0DDAC53B#1455680613172#com.sap.smd.introscope.em.rest.EmRestGateway##com.sap.smd.introscop e .em.rest.EmRestGateway.test####183E54BDD3EA11E5AC360000001EBC2A#183e54bdd3ea11e5ac360000001ebc2a-0#183e54bdd3ea11e5ac360000001ebc2a # Thread[ExRun:default_1,10,default:ExecTG]##0#0#Error##Java###Error accessing to Enterprise Manager: <emhost>@<emport>

[EXCEPTION] {0}#1#com.sap.smd.introscope.em.IntroscopeException: http status code 404

at com.sap.smd.introscope.em.rest.IntroscopeHttpConnection.executeQuery(IntroscopeHttpConnection.java:152)
  • Status of Introscope Enterprise Manager status is red (offline) in the Basic Configuration. However, the Introscope Enterprise Manager process is up and running correctly at OS level. 

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Environment

  • SAP Solution Manager 7.10 and 7.20
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

, KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

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