SAP Knowledge Base Article - Preview

2348537 - How to troubleshoot error "cannot connect to service sapstartsrv" in Technical Monitoring

Symptom

The error "cannot connect to service sapstartsrv" occurs for a number of metrics in Technical Monitoring

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Environment

  • Solution Manager 7.1
  • SAP Solution Manager 7.1, version for SAP HANA
  • Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

DIR_EXECUTABLE, Web service authentication in sapstartsrv, Extended security for sapstartsrv, SAPControlWSCollector, Permission denied, UNIX, RequestLogonFile, Solution Manager diagnostic agent, SOLMAN, Web service call, Startup Service,
Directory, Repository, Alerts, SAPCRYPTOLIB, XML configuration, LM-SERVICE, Java ICM status, java server node status, Java Instance availability, Process Name = server, DIA, MAI, , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , BC-CST-STS , Startup Service , Problem

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