SAP Knowledge Base Article - Preview

2347229 - Error: Unable to log on: Could not connect to server XXX. Please check that the server name is correct seen in CMC

Symptom

  • "Unable to log on: Could not connect to server XXX. Please check that the server name is correct" seen in CMC (Central Management Console)

  • CMS (Central Management Server) does not start (SIA.exe (Server Intelligence Agent) visible in Task Manager, no CMS.exe visible)

  • Navigating to the 'Configuration' tab of the SIA properties in the CCM (Central Configuration Manager) shows the following error:
    "Failed to get database connection from the system"

  • Assert SVCMGR (CCM) logs show the following error:
    "Failed to read DB connection info from C:/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/win64_x64/_boe_<SIANAME>.dbinfo"

  • _boe_<SIANAME>.dbinfo file does not exist in the following directory:
    C:/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/win64_x64

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4,1 / 4,2)
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.