2346762 - Error: 'SetSIAStateWithRetry: ControlNTService failed stopping service servername after 5 retries' seen in Installation logs | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2346762 - Error: 'SetSIAStateWithRetry: ControlNTService failed stopping service servername after 5 retries' seen in Installation logs

Symptom

  • After upgrade or installation of BI 4.x, the following error messages may be found in the installation logs
    ntservice Error: Service is in pending state, unable to control service, exiting...
    Error: SetSIAStateWithRetry: ControlNTService failed stopping service servernamexxx after 5 retries
    Error: unmarshalSizet: curPos past end of string
    Error: Serialization error.  Expecting at least 1 arg(s).  Got 0.
    Error: Poco Exception: Software caused connection abort

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , biinst , emkba , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.