- After changing the status of an incident, the recipient needs to acknowledge the mail in the email client.
- After executing email action in webui from a transaction, it forces a Confirmation of Receipt in the email. The message in Outlook is as below:
SAP XXX team requested a read receipt be sent when message 'Ticket No. : xxxxxxx - $' is read. Do you want to send a receipt?
- SAP Solution Manager 7.1 SP13 and later
- SAP Solution Manager 7.2
SAP Solution Manager all versions
CL_SDK_DOC_PROC_CRM_ORDER, CRM_SRVORDER_EXEC_SMART_FORM, sapconnect, Disposition-Notification-To, warning, ticket, message, create, popup, pop-up, pop up, KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.