SAP Knowledge Base Article - Preview

2344049 - Fiori App not showing incidents for processor in Solution Manager 7.2

Symptom

  • My Incidents does not show incident assigned to user
  • Fiori app has been configured but it is not displaying the incidents assigned to Message Processor.
  • Not able to change status of an incident from "New" to "Customer Action" or "Proposed Solution".

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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, RSUMG72, AI_CRM_GW_MYMSG_QUERY_BADI impl , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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