SAP Knowledge Base Article - Preview

2343125 - How to remove Outbound Calls marked for "Redial" in the existing Campaign Call list avoiding overflow to next day

Symptom

  • Business requires that existing OB Campaigns that are marked for redial be removed from the list when the agent has ended the his/her daily operation
  • Customer expects the "old redials" do not overflow to the next day when new call list is included into the same campaign

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0

Keywords

BCM, Contact Center, Outbound existing Call list Customer List CallCenter OB Campaigns that are marked for redial be removed , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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