SAP Knowledge Base Article - Preview

2341975 - Users are getting random HTTP 500 errors on preferences when accessing BI Launchpad using HTTPS (SSL).

Symptom

  • Users are getting random HTTP 500 errors on preferences when accessing BI Launchpad using HTTPS (SSL).
  • This started after BI 4.1 SP7 was applied and WEBI is not working either.
  • HTTP 500 errors are thrown on BI Launchpad preferences when accessing the HTTPS url. 
  • This however works fine when using HTTP url.
  • Tomcat Cache (WORK) folder was cleared and tomcat restarted but issue still persists.
  • All SSL files and configuration (server.xml) were checked and found to be identical to another working server.
  • The following errros are seen when accessing BI Lanchpad preferences -
  • error for WebI Preferences =>  Http status 500 - javax.servlet.ServletException: javax.servlet.jsp.JSPException: An error occurred while evaluating custom action attribute "value" with value "${prefForm.sortby}": Unable to find a value for "sortby" in object of class "com.businessobjects.clientaction.user.webipreferences.User_WebiPreferencesBean" using operator "." (null)

    WEBIPrefs.png

  • error for Schedule Destination =>  Http status 500 - javax.servlet.ServletException: java.lang.NoSuchMethodError: com.businessobjects.component.explorer.destination.email.UIEmailDestinationTag.setEnable....

    scheduledestinations.png

  • error for Print Settings => Http status 500 - javax.servlet.ServletException: java.lang.NoSuchMethodError: com.businessobjects.clientaction.crystalreport.printer.ReportSchedulePrinterAction$ReportPrint....

    CRPrintSettings.png

 


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Environment

  • SAP BusinessObjects BI Platform 4.1 SP7
  • Windows server platform

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-RA-WBI-DEP , Deployment , Problem

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